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| CRM/Dynamic Scripting |
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By subjecting incoming e-mails to the same business rules that govern phone calls, NIT's system will direct email to the most appropriate agent or department. The e-mail's workflow module analyzes and categorizes inquires to ensure timely responses. The system time stamps and tickets each e-mail to track the inquiry throughout its active life within the system. Benefits to the New Image Technology e-mail system are: |
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Fast, accurate responses to every e-mail inquiry |
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Controlled e-mail service costs |
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Insight into customer trends and issues |
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Meet the needs of your growing business with a scalable, full-featured applications |
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