Receive and Warehouse your Inventory

• Your inventory is shipped directly to us.


• We inspect and provide an initial inventory count


• We establish a unique "pick" location for each of your products/SKUs.

You or your product suppliers ship your products to our warehouse. Once your products arrive at our warehouse, we generally will have the products ready for shipment to your customers within 24 hours. We can also offer various levels of inspection of your products based upon your requirements. Our warehouse essentially functions as your "bricks and mortar" location receiving shipments directly from you or your manufacturers, streamlining your supply chain and improving your cost structure, efficiency and profitability.
We will ensure that your inventory receives the appropriate amount of dedicated space and is located using our warehouse management system to maximize efficiencies and provide fast and efficient delivery to your customers. Our inventory management systems and tools allow you to minimize inventory costs and replenish depleted products in a timely fashion. While in our warehouse, your inventory is monitored and we maintain multiple layers of security.

Order Processing and Shipping

• Your customers' orders are transmitted directly from your order capture to our web based system.


• Upon receipt of the order, we pick, pack and ship the order. Orders received before 12:00 pm EST are shipped same day.


• We email a shipping confirmation to you and your customer.

As your customers place orders for products, those orders are directly transmitted and received at our distribution center. Once received, the order is picked from your inventory, packed according to the requirements of the order and the type of product, and shipped according to your and the customer's specifications.
Once an order is received in our system  in-stock items are typically shipped same day, although timing can be adjusted to fit your needs in most situations. Our world class order and warehouse management systems and highly-trained personnel, ensure that your customers receive what they order in a timely fashion.

Effective Returns Management

• Quick and efficient returns management in accordance with your return policies.


• Increased customer satisfaction and loyalty.


• Increased repeat business.


• Product is back on the shelf quickly and available for sale or liquidation.

It's a fact of life that a certain number of orders placed by your customers will be returned for a number of reasons. Fast, efficient and customer-friendly Returns Management provides customer satisfaction and loyalty and will increase your customers' repeat business.
Reliable returns management services contributes to improved inventory management and reduces your overall costs. As part of our Mailware web based system we offer quick returns processing and management in accordance with your return policies. You can also log in at any time and monitor all activities in real time. Once returned, your products will quickly go back on the shelf or will be liquidated in the manner that you choose.

Information Management and Reporting

• You have access to detailed, up-to-date management information regarding your orders, inventory and much more.


• This information is available to you, real-time, through our password-protected page on our Web site (www.Mailware.com).


• We provide management tools that would not otherwise be available to you without a great deal of time and expense.

Our Mailware system enables us to provide you with invaluable Information Management Tools that would not otherwise be available to you without a great deal of time and expense. Our standard reports made available to you on our Web site, through a password protected page, include receipt of inventory, sales, both summary and detail, inventory, returns and more...
These information management tools give you access to detailed, up-to-date information regarding orders processed, order tracking, shipping methods and locations, returns and comprehensive inventory management. In addition, if you elect to use our Call Center, you will have access to detailed contact metrics and customer support information as part of that service.
We will keep you informed of all of your orders and complete distribution status including:

• Orders shipped, shipping times, package destinations, order and package tracking, items per order, shipping charges and average amount per order


• Order Processing and Delivery Performance


• Inventory Status and Replenishment Needs


• Inventory Receipt


• Returns Management


• Source Code performance


• Item performance


• Gross Margin performance


• Sales Rep performance